Effective Date: 1 January 2026
Alliance Metal Solutions ("we", "us" or "our") manufactures custom metal fabrication products to each customer's individual specifications. Because of the bespoke nature of our work, our return and refund arrangements differ from those of standard retail businesses. This policy explains how we handle returns, refunds and claims, and should be read in conjunction with our Terms and Conditions.
1. Custom-Fabricated Goods
The majority of products supplied by Alliance Metal Solutions are manufactured to order based on specifications, drawings and material selections provided by or agreed with the customer. Due to the custom nature of these goods:
- Returns are generally not accepted for change-of-mind reasons, as custom-fabricated items cannot be resold or repurposed.
- Once production has commenced on a confirmed order, cancellations may not be possible or may incur charges to cover materials already purchased, labour performed and any other costs reasonably incurred.
- Customers are strongly encouraged to verify all specifications, dimensions and material choices before confirming an order. Alliance Metal Solutions is not responsible for goods fabricated correctly to an inaccurate specification supplied by the customer.
2. Defective Goods
We stand behind the quality of our workmanship. If goods supplied by Alliance Metal Solutions contain a manufacturing defect, a fault in materials attributable to our supply chain, or do not match the agreed-upon specifications, we will work with you to resolve the issue. A defect does not include:
- Normal wear and tear, oxidation, surface patina or other changes resulting from the inherent properties of the chosen metal or finish.
- Damage caused by improper handling, installation, storage or transportation after delivery.
- Cosmetic variations that fall within accepted industry tolerances for the fabrication method and material type (such as minor weld discolouration, grain-direction differences in brushed finishes, or slight dimensional variances within standard engineering tolerances).
- Issues arising from the customer's own design, specification or material selection where we fabricated in accordance with the approved documentation.
3. How to Make a Claim
If you believe the goods you received are defective or do not conform to the agreed specifications, please follow these steps:
- Notify us promptly — contact our team by email at sales@umayia.com within 14 days of receiving the goods. Include your order or invoice number, a clear description of the issue and photographs showing the defect or non-conformance.
- Allow inspection — we may need to inspect the goods in person or request that they be returned to our workshop at 10 Somersby Falls Road, Somersby NSW 2250 for assessment. We will advise on the most appropriate inspection method.
- Await our assessment — once we have reviewed the claim, we will inform you of our findings and proposed resolution within a reasonable timeframe, typically within 10 business days of inspection.
Please do not return goods without first contacting us to arrange the claim process, as unauthorised returns may not be accepted.
4. Remedies
Where a valid defect or non-conformance is confirmed, we will offer one of the following remedies at our discretion (subject to your rights under the Australian Consumer Law):
- Repair — rectify the defect at no additional cost to you.
- Replacement — re-fabricate the goods to the agreed specification at no additional cost.
- Refund — issue a full or partial refund corresponding to the defective portion of the order.
Where the failure is major — meaning the goods are substantially unfit for their common purpose, significantly different from the description or sample, or unsafe — you are entitled to choose between a refund or replacement in accordance with the Australian Consumer Law.
5. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to limit, exclude or override the consumer guarantees provided under the Australian Consumer Law or any other statutory rights that cannot lawfully be excluded.
6. Return Shipping and Costs
If we determine that a return is warranted due to a defect or non-conformance attributable to Alliance Metal Solutions, we will bear the reasonable cost of return shipping or arrange collection of the goods. If inspection reveals that the goods are not defective and were manufactured in accordance with the approved specifications, the customer will be responsible for any return shipping costs incurred.
7. Timeframe for Refunds
Where a refund is approved, it will be processed within 14 business days of the claim being finalised. Refunds will be issued using the same payment method as the original transaction, unless otherwise agreed.
8. Contact Us
To lodge a claim or discuss any aspect of this Return and Refund Policy, please reach out to our team:
Alliance Metal Solutions
10 Somersby Falls Road, Somersby NSW 2250, Australia
Email: sales@umayia.com
Website: umayia.com