Effective Date: 1 January 2026
Alliance Metal Solutions ABN (operating through the website umayia.com) is committed to safeguarding the personal information of every individual who interacts with our business. This Privacy Policy outlines how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or engaging our metal fabrication services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please refrain from using our website or providing us with personal information.
1. Information We Collect
We may collect and hold the following categories of personal information depending on the nature of your interaction with Alliance Metal Solutions:
- Identity information — your full name, job title and the name of the organisation you represent.
- Contact details — email address, telephone number, postal address and delivery address.
- Project and enquiry details — specifications, drawings, material requirements, quantities and any other technical information you supply when requesting a quotation or placing an order for metal fabrication work.
- Transaction records — purchase orders, invoices, payment references and shipping documentation associated with completed or pending orders.
- Digital interaction data — IP address, browser type, operating system, referring URL, pages visited on our website, time and date stamps and general geographic location derived from your IP address.
- Communication records — the content of emails, contact-form submissions, telephone call notes and any other correspondence between you and our team.
We do not intentionally collect sensitive information as defined under the Privacy Act (such as health data, racial or ethnic origin, or political opinions). If sensitive information is provided to us unsolicited, we will handle it in accordance with the APPs or destroy it where lawful to do so.
2. How We Collect Information
Personal information is collected through several channels:
- Directly from you when you complete a contact or quotation request form on umayia.com.
- Through email, telephone or face-to-face communication with our sales and project teams.
- Automatically via cookies and similar tracking technologies when you browse our website (see our Cookie Policy for full details).
- From third-party sources such as publicly available business directories, referral partners or freight and logistics providers involved in fulfilling your order.
3. Purpose of Collection and Use
We collect and use personal information for the following purposes:
- To respond to enquiries and provide accurate quotations for metal fabrication, cutting, welding, bending and finishing services.
- To process and fulfil orders, including coordinating materials, production scheduling and delivery logistics.
- To communicate with you about the progress of a project, changes to specifications, pricing or delivery timelines.
- To issue invoices, process payments and maintain accurate financial records.
- To improve our website, services and customer experience through analysis of aggregated usage data.
- To comply with legal and regulatory obligations, including taxation, workplace safety and trade compliance requirements.
- To send you relevant updates about our services, capabilities or industry developments where you have opted in to receive marketing communications.
We will not use your personal information for purposes unrelated to those described above without first obtaining your consent, unless otherwise permitted or required by law.
4. Data Storage and Security
Alliance Metal Solutions takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:
- Secure, access-controlled hosting infrastructure for our website and business systems.
- Encryption of data transmitted between your browser and our servers using TLS/SSL protocols.
- Restricted internal access to personal information on a need-to-know basis, with role-based permissions for staff and contractors.
- Regular review and updating of our information-handling procedures and security controls.
Personal information is stored on servers located within Australia. In limited circumstances, data may be processed by third-party service providers whose infrastructure is hosted outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with obligations comparable to the APPs.
We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When information is no longer required, we will take reasonable steps to destroy or de-identify it.
5. Disclosure to Third Parties
We may share your personal information with the following categories of third parties where necessary to deliver our services or comply with legal obligations:
- Subcontractors and suppliers — when external parties are involved in fulfilling a fabrication order on our behalf.
- Freight and logistics providers — to arrange collection, transport and delivery of fabricated goods.
- Professional advisors — accountants, legal counsel and insurance providers engaged by Alliance Metal Solutions.
- Technology service providers — web hosting, email hosting, analytics platforms and customer-relationship management system operators.
- Government and regulatory bodies — where disclosure is required or authorised by law, including the Australian Taxation Office and workplace safety regulators.
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and gather analytical data. For a detailed explanation of the cookies we use, how they work and how you can manage your preferences, please refer to our Cookie Policy.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access — request access to the personal information we hold about you.
- Correction — ask us to correct any information that is inaccurate, incomplete, out-of-date or misleading.
- Opt out of marketing — unsubscribe from promotional communications at any time by following the unsubscribe link in any marketing email or by contacting us directly.
- Complain — lodge a complaint if you believe we have breached the APPs.
We will respond to access and correction requests within a reasonable timeframe and at no cost, unless the request is manifestly unfounded or excessive. If we refuse a request, we will provide you with written reasons for the refusal and advise you of the available complaint mechanisms.
8. Complaints
If you are dissatisfied with the way we have handled your personal information, you may submit a complaint in writing to us using the contact details below. We will acknowledge your complaint promptly and investigate it thoroughly, aiming to resolve the matter within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be published on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or need to raise a privacy-related concern, please contact us:
Alliance Metal Solutions
10 Somersby Falls Road, Somersby NSW 2250, Australia
Email: sales@umayia.com
Website: umayia.com